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682-1300

Pekin
346-4800

Washington
444-2255

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Dec 2018 - Heating Tune-Up Special $89.

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Customer satisfaction

Customer satisfaction is very important to us. Without super- satisfied customers we don’t get repeat business or valued referrals to friends and family. In fact, referrals are so important to us we have a Comfort Specialists “Referral Rewards Program” where we send a check for $50 to any customer who refers us to a friend for a service call or new home comfort system. Here are a few comments from our customers taken directly off our satisfaction surveys…

    Click to view the actual written survey backClick to view the actual written survey front
  1. Q: Was your initial contact with our office satisfactory?
    A: Yes.

  2. Q: How did you hear about us?
    A: Originally phone book and previously serviced our heating and cooling system.

  3. Q: Did you use the internet to do research?
    A: No.

  4. Q: Was the Comfort Consultant helpful & knowledgeable?
    A: Yes.

  5. Q: Why did you choose Comfort Specialist to install your new system?
    A: Previous service.

  6. Q: How would you rate Trane equipment to the other brands considered?
    A: Did not consider other brands. Trusted what Mark selected as my furnace knowledge is very limited.

  7. Q: Did the installation technicians respect & protect your home while there?
    A: Yes.

  8. Q: What did you think of the quality of your installation?
    A: Excellent.

  9. Q: Would you recommend us to your friends?
    A: Definitely.

  10. Q: How could we improve your experience with us?
    A: No answer.

  11. Q: Please share any additional comments with us about your experience?
    A: No answer. 11. WE have always thought Comfort Specialists was the best. You came on a very snowy and cold day when no one else would come and have always responded quickly and efficiently. That's why we chose you to install our new furnace. Thank you.

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