Customer satisfaction
Customer satisfaction is very important to us. Without super- satisfied customers we don’t get repeat business or valued referrals to friends and family. In fact, referrals are so important to us we have a Comfort Specialists “Referral Rewards Program” where we send a check for $50 to any customer who refers us to a friend for a service call or new home comfort system. Here are a few comments from our customers taken directly off our satisfaction surveys…
- Q: Was your initial contact with our office satisfactory?
A: Yes. - Q: How did you hear about us?
A: Originally phone book and previously serviced our heating and cooling system. - Q: Did you use the internet to do research?
A: No. - Q: Was the Comfort Consultant helpful & knowledgeable?
A: Yes. - Q: Why did you choose Comfort Specialist to install your new system?
A: Previous service. - Q: How would you rate Trane equipment to the other brands considered?
A: Did not consider other brands. Trusted what Mark selected as my furnace knowledge is very limited. - Q: Did the installation technicians respect & protect your home while there?
A: Yes. - Q: What did you think of the quality of your installation?
A: Excellent. - Q: Would you recommend us to your friends?
A: Definitely. - Q: How could we improve your experience with us?
A: No answer. - Q: Please share any additional comments with us about your experience?
A: No answer. 11. WE have always thought Comfort Specialists was the best. You came on a very snowy and cold day when no one else would come and have always responded quickly and efficiently. That's why we chose you to install our new furnace. Thank you.
