Customer satisfaction
Customer satisfaction is very important to us. Without super- satisfied customers we don’t get repeat business or valued referrals to friends and family. In fact, referrals are so important to us we have a Comfort Specialists “Referral Rewards Program” where we send a check for $50 to any customer who refers us to a friend for a service call or new home comfort system. Here are a few comments from our customers taken directly off our satisfaction surveys…
- Q: Was your initial contact with our office satisfactory?
A: It certainly was. - Q: How did you hear about us?
A: Initially through a sticker on our old Heil furnace unit. Comfort Specialists came for service on multiple occasions prior to installing our new system. - Q: Did you use the internet to do research?
A: I did to learn more about Comfort Specialists and Trane. - Q: Was the Comfort Consultant helpful & knowledgeable?
A: Very. - Q: Why did you choose Comfort Specialist to install your new system?
A: We were very happy with our prior contacts with them and were aware of Trane's excellent reputation. - Q: How would you rate Trane equipment to the other brands considered?
A: Top tier per everything we read. - Q: Did the installation technicians respect & protect your home while there?
A: Yes. - Q: What did you think of the quality of your installation?
A: Excellent, very good work. - Q: Would you recommend us to your friends?
A: Definitely. - Q: How could we improve your experience with us?
A: So far, we have no suggestions and are thrilled with your service. - Q: Please share any additional comments with us about your experience?
A: Mark was a pleasure to work with. We appreciate all of his efforts on our behalf. In our minds, he went above and beyond the call of duty to ensure our new system was in place quickly. Thanks again to Comfort Specialists!
