Customer satisfaction
Customer satisfaction is very important to us. Without super- satisfied customers we don’t get repeat business or valued referrals to friends and family. In fact, referrals are so important to us we have a Comfort Specialists “Referral Rewards Program” where we send a check for $50 to any customer who refers us to a friend for a service call or new home comfort system. Here are a few comments from our customers taken directly off our satisfaction surveys…
- Q: Was your initial contact with our office satisfactory?
A: We were very impressed with the prompt response to our initial call. - Q: How did you hear about us?
A: You installed a new heating and cooling system for my brother a few years back and he recommended we call you. - Q: Did you use the internet to do research?
A: No. - Q: Was the Comfort Consultant helpful & knowledgeable?
A: Extremely. - Q: Why did you choose Comfort Specialist to install your new system?
A: During our in-home consultation, time was taken to evaluate our situation and to meet our personal needs. - Q: How would you rate Trane equipment to the other brands considered?
A: We didn't consider other brands. - Q: Did the installation technicians respect & protect your home while there?
A: They were very respectful of our home---great guys! - Q: What did you think of the quality of your installation?
A: We couldn't be more pleased. Everything looks good and most importantly, works great. - Q: Would you recommend us to your friends?
A: Definitely. - Q: How could we improve your experience with us?
A: We have no complaints of any kind. - Q: Please share any additional comments with us about your experience?
A: We were impressed that the work was completed when promised and in such a timely fashion. So far, your company has been a pleasure to do business with.
