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Peoria
682-1300

Pekin
346-4800

Washington
444-2255

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Nov 2017 - Heating Tune-Up Special $89.

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Customer satisfaction

Customer satisfaction is very important to us. Without super- satisfied customers we don’t get repeat business or valued referrals to friends and family. In fact, referrals are so important to us we have a Comfort Specialists “Referral Rewards Program” where we send a check for $50 to any customer who refers us to a friend for a service call or new home comfort system. Here are a few comments from our customers taken directly off our satisfaction surveys…

    Click to view the actual written survey backClick to view the actual written survey front
  1. Q: Was your initial contact with our office satisfactory?
    A: Yes.

  2. Q: How did you hear about us?
    A: Sticker on furnace.

  3. Q: Did you use the internet to do research?
    A: No.

  4. Q: Was the Comfort Consultant helpful & knowledgeable?
    A: Yes.

  5. Q: Why did you choose Comfort Specialist to install your new system?
    A: Very informational. Answered questions so you can understand. Told you the cost up front and no hidden costs.

  6. Q: How would you rate Trane equipment to the other brands considered?
    A: Good.

  7. Q: Did the installation technicians respect & protect your home while there?
    A: Yes!! Very pleased and they were very caring.

  8. Q: What did you think of the quality of your installation?
    A: Excellent.

  9. Q: Would you recommend us to your friends?
    A: Yes.

  10. Q: How could we improve your experience with us?
    A: Just stay like you are honest, respectful, caring and professional.

  11. Q: Please share any additional comments with us about your experience?
    A: Very happy with everything. Clean-up was great. They cared about how the work was being performed. They asked if I had any questions and made sure I understood how the system worked. Thanks!

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