Customer satisfaction
Customer satisfaction is very important to us. Without super- satisfied customers we don’t get repeat business or valued referrals to friends and family. In fact, referrals are so important to us we have a Comfort Specialists “Referral Rewards Program” where we send a check for $50 to any customer who refers us to a friend for a service call or new home comfort system. Here are a few comments from our customers taken directly off our satisfaction surveys…
- Q: Was your initial contact with our office satisfactory?
A: Yes, the service was very fast. - Q: How did you hear about us?
A: A relative has a Trane furnace and a maintenance program with you. - Q: Did you use the internet to do research?
A: No. - Q: Was the Comfort Consultant helpful & knowledgeable?
A: Absolutely. - Q: Why did you choose Comfort Specialist to install your new system?
A: Referral from relative. Phone conversation was impressive. - Q: How would you rate Trane equipment to the other brands considered?
A: #1 - Q: Did the installation technicians respect & protect your home while there?
A: They really did. Excellent service! - Q: What did you think of the quality of your installation?
A: I think it's A #1. - Q: Would you recommend us to your friends?
A: No doubt I will. - Q: How could we improve your experience with us?
A: No improvement needed. You are great! - Q: Please share any additional comments with us about your experience?
A: Very professional, knowledgeable, efficient and clean! I am starting a maintenance program with you because I find your company very dependable.
