Customer satisfaction
Customer satisfaction is very important to us. Without super- satisfied customers we don’t get repeat business or valued referrals to friends and family. In fact, referrals are so important to us we have a Comfort Specialists “Referral Rewards Program” where we send a check for $50 to any customer who refers us to a friend for a service call or new home comfort system. Here are a few comments from our customers taken directly off our satisfaction surveys…
- Q: Was your initial contact with our office satisfactory?
A: Very. All the workers and the boss were courteous and professional. I think they went above and beyond the call. - Q: How did you hear about us?
A: Phone book and a lucky pick. - Q: Did you use the internet to do research?
A: Yes. - Q: Was the Comfort Consultant helpful & knowledgeable?
A: Very much so and very knowledgeable about the products. Took his time to explain everything. - Q: Why did you choose Comfort Specialist to install your new system?
A: They offered the Trane central air and nothing beats a Trane. - Q: How would you rate Trane equipment to the other brands considered?
A: It looks very sturdy and as far as ac units go, it looks pretty stylish. Since itís the dead of winter, I can't say yet how it will perform. - Q: Did the installation technicians respect & protect your home while there?
A: Definitely. - Q: What did you think of the quality of your installation?
A: Great, and so fast, as it was in January and I was due to go to Florida soon. - Q: Would you recommend us to your friends?
A: Most certainly. - Q: How could we improve your experience with us?
A: I am completely satisfied with every aspect of the experience. - Q: Please share any additional comments with us about your experience?
A: No answer.
