Customer satisfaction
Customer satisfaction is very important to us. Without super- satisfied customers we don’t get repeat business or valued referrals to friends and family. In fact, referrals are so important to us we have a Comfort Specialists “Referral Rewards Program” where we send a check for $50 to any customer who refers us to a friend for a service call or new home comfort system. Here are a few comments from our customers taken directly off our satisfaction surveys…
- Q: Was your initial contact with our office satisfactory?
A: Yes. - Q: How did you hear about us?
A: Research on local Trane dealers. - Q: Did you use the internet to do research?
A: Yes. - Q: Was the Comfort Consultant helpful & knowledgeable?
A: Yes. - Q: Why did you choose Comfort Specialist to install your new system?
A: Confidence in the quality of workmanship and continued follow up, if necessary, after installation. - Q: How would you rate Trane equipment to the other brands considered?
A: Was considering Lennox or Trane due to customer satisfaction ratings. Chose Trane expecting continued support and/or service after installation. - Q: Did the installation technicians respect & protect your home while there?
A: Yes. They did a very good job with quality workmanship. - Q: What did you think of the quality of your installation?
A: Very satisfied. - Q: Would you recommend us to your friends?
A: Yes. - Q: How could we improve your experience with us?
A: No answer. - Q: Please share any additional comments with us about your experience?
A: I appreciated the workman's care in covering our carpet and keeping the area clean and neat. He even removed the picture behind the wall that he was installing the thermostat on. They were excellent and I will recommend them to others!
