Customer satisfaction
Customer satisfaction is very important to us. Without super- satisfied customers we don’t get repeat business or valued referrals to friends and family. In fact, referrals are so important to us we have a Comfort Specialists “Referral Rewards Program” where we send a check for $50 to any customer who refers us to a friend for a service call or new home comfort system. Here are a few comments from our customers taken directly off our satisfaction surveys…
- Q: Was your initial contact with our office satisfactory?
A: Yes, the secretary was pleasant and made a timely appointment. - Q: How did you hear about us?
A: We were previous Trane owners and called the previous number from billing statement. - Q: Did you use the internet to do research?
A: No. - Q: Was the Comfort Consultant helpful & knowledgeable?
A: Yes, the consultant was very knowledgeable and provided good information. - Q: Why did you choose Comfort Specialist to install your new system?
A: The consultant was informative and provided information on rebates and prices available. - Q: How would you rate Trane equipment to the other brands considered?
A: 10. - Q: Did the installation technicians respect & protect your home while there?
A: The technicians were excellent. They did their job well. The technician's creative suggestion for the filter was top notch. Give them a raise. - Q: What did you think of the quality of your installation?
A: The quality is excellent and we are well satisfied with the installation and the product. - Q: Would you recommend us to your friends?
A: Yes. - Q: How could we improve your experience with us?
A: The service was excellent. Just do what youíre doing, it works well. - Q: Please share any additional comments with us about your experience?
A: The system was completely checked. We were shown on two occasions how to program the thermostat, which was very helpful for senior citizens. We are very comfortable with our new system.
