Customer satisfaction
Customer satisfaction is very important to us. Without super- satisfied customers we don’t get repeat business or valued referrals to friends and family. In fact, referrals are so important to us we have a Comfort Specialists “Referral Rewards Program” where we send a check for $50 to any customer who refers us to a friend for a service call or new home comfort system. Here are a few comments from our customers taken directly off our satisfaction surveys…
- Q: Was your initial contact with our office satisfactory?
A: Yes. On calling your office you returned our call quickly. - Q: How did you hear about us?
A: We have had Comfort Specialists check and maintain our former furnace for years. - Q: Did you use the internet to do research?
A: No. - Q: Was the Comfort Consultant helpful & knowledgeable?
A: Yes. He answered all our questions and provided extra information he felt we needed to know. - Q: Why did you choose Comfort Specialist to install your new system?
A: We've always had great and friendly service from Comfort Specialists. - Q: How would you rate Trane equipment to the other brands considered?
A: This is our first Trane and newly installed. So, we haven't had a chance to compare it to our previous model. - Q: Did the installation technicians respect & protect your home while there?
A: Yes, they were very thoughtful. - Q: What did you think of the quality of your installation?
A: Very professional. - Q: Would you recommend us to your friends?
A: Yes. - Q: How could we improve your experience with us?
A: Can't think of any improvements. - Q: Please share any additional comments with us about your experience?
A: Everyone was nice and friendly. Things were in and going in less time than expected. Thank You!
