Customer satisfaction
Customer satisfaction is very important to us. Without super- satisfied customers we don’t get repeat business or valued referrals to friends and family. In fact, referrals are so important to us we have a Comfort Specialists “Referral Rewards Program” where we send a check for $50 to any customer who refers us to a friend for a service call or new home comfort system. Here are a few comments from our customers taken directly off our satisfaction surveys…
- Q: Was your initial contact with our office satisfactory?
A: Yes. - Q: How did you hear about us?
A: Have had a Trane system for years. - Q: Did you use the internet to do research?
A: No. - Q: Was the Comfort Consultant helpful & knowledgeable?
A: Yes. - Q: Why did you choose Comfort Specialist to install your new system?
A: Experience with company. Techs always here on time. If not, they call. Very few problems with Trane for the 20 years we have owned it. - Q: How would you rate Trane equipment to the other brands considered?
A: #1 - Q: Did the installation technicians respect & protect your home while there?
A: Yes. - Q: What did you think of the quality of your installation?
A: Very Good. - Q: Would you recommend us to your friends?
A: Yes. - Q: How could we improve your experience with us?
A: No way that I can think of. - Q: Please share any additional comments with us about your experience?
A: Everything on time and as scheduled. Very happy with the new system. Techs took the time to explain any questions we had. Very well trained.
