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Sep 2021 - Heating Tune-Up Special $99.


Customer satisfaction

Customer satisfaction is very important to us. Without super- satisfied customers we don’t get repeat business or valued referrals to friends and family. In fact, referrals are so important to us we have a Comfort Specialists “Referral Rewards Program” where we send a check for $50 to any customer who refers us to a friend for a service call or new home comfort system. Here are a few comments from our customers taken directly off our satisfaction surveys…

    Click to view the actual written survey backClick to view the actual written survey front
  1. Q: Was your initial contact with our office satisfactory?
    A: Yes.

  2. Q: How did you hear about us?
    A: Have had a Trane system for years.

  3. Q: Did you use the internet to do research?
    A: No.

  4. Q: Was the Comfort Consultant helpful & knowledgeable?
    A: Yes.

  5. Q: Why did you choose Comfort Specialist to install your new system?
    A: Experience with company. Techs always here on time. If not, they call. Very few problems with Trane for the 20 years we have owned it.

  6. Q: How would you rate Trane equipment to the other brands considered?
    A: #1

  7. Q: Did the installation technicians respect & protect your home while there?
    A: Yes.

  8. Q: What did you think of the quality of your installation?
    A: Very Good.

  9. Q: Would you recommend us to your friends?
    A: Yes.

  10. Q: How could we improve your experience with us?
    A: No way that I can think of.

  11. Q: Please share any additional comments with us about your experience?
    A: Everything on time and as scheduled. Very happy with the new system. Techs took the time to explain any questions we had. Very well trained.

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