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Customer satisfaction

Customer satisfaction is very important to us. Without super- satisfied customers we don’t get repeat business or valued referrals to friends and family. In fact, referrals are so important to us we have a Comfort Specialists “Referral Rewards Program” where we send a check for $50 to any customer who refers us to a friend for a service call or new home comfort system. Here are a few comments from our customers taken directly off our satisfaction surveys…

    Click to view the actual written survey backClick to view the actual written survey front
  1. Q: Was your initial contact with our office satisfactory?
    A: Yes. Very much so.

  2. Q: How did you hear about us?
    A: Have used your services during past 11 years.

  3. Q: Did you use the internet to do research?
    A: No.

  4. Q: Was the Comfort Consultant helpful & knowledgeable?
    A: Yes.

  5. Q: Why did you choose Comfort Specialist to install your new system?
    A: Because of very good service in the past.

  6. Q: How would you rate Trane equipment to the other brands considered?
    A: Very good.

  7. Q: Did the installation technicians respect & protect your home while there?
    A: Yes they were very careful while going in and out of the house with parts.

  8. Q: What did you think of the quality of your installation?
    A: Very good And very neat and clean job.

  9. Q: Would you recommend us to your friends?
    A: Very much.

  10. Q: How could we improve your experience with us?
    A: All involved with the installation were very professional. So, there is not much improvement needed.

  11. Q: Please share any additional comments with us about your experience?
    A: I am very pleased with the quick response in helping get heat back into the house. The lady I talked to when I first called was very nice. The technician was very friendly and professional and Mark was very prompt in coming to the house on such short notice. I had a very good experience with the whole installation. Job well done!

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